Terms and Conditions for Landscaping Bow Services
These Terms and Conditions set out the basis on which landscaping Bow services are provided by us to residential and commercial customers. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. They are intended to create clarity around the service process, payment arrangements, cancellation rights, responsibilities on site, waste handling, and the legal framework that applies to our work. Please read them carefully before instructing us to proceed.
Scope of service means the specific landscaping tasks agreed in writing, verbally, or through an accepted quotation. This may include garden maintenance, turf laying, planting, fencing support, soil preparation, patio-related ground works, minor soft landscaping, and other works we are willing to undertake. Any services not expressly included in the quotation are excluded unless we confirm otherwise. We reserve the right to decline work that is unsafe, unlawful, or outside our competence. All landscaping services in Bow are delivered with reasonable care and skill, but natural materials, weather conditions, and hidden site issues can affect the final result.
The customer is responsible for ensuring that the site is accessible, safe, and suitable for the agreed work. This includes providing accurate information about underground services, boundaries, ownership, access restrictions, and any hazards that may affect the project. If existing conditions differ from what was described during the booking, we may need to revise the quotation, adjust the schedule, or suspend work until the issue is resolved. In such cases, any additional costs or delays will be discussed as soon as reasonably practicable.
Booking process begins when you request an estimate or quotation for landscaping Bow projects. We may ask for photographs, measurements, a site visit, or other relevant details so that we can provide an informed price and timeframe. A quotation may be based on the information supplied by you and is therefore subject to change if that information is incomplete or inaccurate. A quotation will normally state whether it is fixed, estimated, or provisional, and whether it includes materials, labour, disposal, or subcontracted elements.
A booking becomes confirmed only when we have agreed the scope of works, date or estimated start period, and any deposit or advance payment requested. We may issue written confirmation by email, message, or another recorded method. You should review the booking carefully and notify us promptly if any detail is incorrect. If a deposit is required, the booking date may be held only once cleared funds are received. We are not obliged to reserve dates indefinitely without confirmation.
We will use reasonable efforts to commence and complete the work within the agreed timeframe, but dates are estimates unless we have expressly agreed otherwise. Landscaping work may be affected by adverse weather, supplier delays, illness, access problems, or unforeseen conditions such as buried obstructions or poor ground stability. Where rescheduling is necessary, we will offer an alternative date as soon as possible. We shall not be liable for delay caused by events outside our reasonable control, provided we notify you when practicable.
Payments and pricing are due in accordance with the quotation or invoice issued for the works. Unless otherwise stated, prices are quoted in pounds sterling and may be subject to VAT where applicable. Estimates are based on the scope known at the time and may change if the work is varied, extended, or affected by unforeseen site conditions. Any increase in labour, materials, or disposal costs arising from such changes may be charged to you in addition to the original price.
We may request a deposit, staged payment, or payment on completion depending on the size and nature of the project. Materials may need to be paid for in advance, especially where they are custom-ordered or must be reserved from suppliers. If payment terms are not specified, invoices must be paid within 14 days of the invoice date unless we agree a different period in writing. We reserve the right to suspend work where overdue balances remain unpaid.
If a payment is returned, reversed, disputed without valid reason, or otherwise not honoured, you must settle the outstanding amount immediately together with any bank or administrative charges reasonably incurred by us. We may also recover reasonable costs associated with debt collection, including legal costs where permitted by law. Any discounts, promotional rates, or special offers apply only to the particular work described and may be withdrawn if the terms of the offer are not met.
Cancellations and changes to a confirmed booking should be made as early as possible. Because landscaping Bow work often involves reserved labour, allocated materials, and planned disposal arrangements, late cancellation can create costs that are difficult to recover. If you cancel after we have ordered materials or scheduled labour, you may be charged for expenses already reasonably incurred. This may include non-returnable materials, restocking fees, administrative time, and any work already completed.
Unless a different cancellation period is stated in the quotation, you may cancel a standard domestic booking by giving at least 48 hours’ notice before the agreed start time. Where the booking involves a significant project, bespoke materials, or hired equipment, a longer cancellation period may apply and will be specified in the booking details. If you ask to postpone rather than cancel, we will try to accommodate the request, but the original date cannot be guaranteed.
If we must cancel or postpone work due to circumstances beyond our control, we will use reasonable efforts to rearrange the service. We may also cancel if the site is unsafe, payment terms are not met, access is denied, or the work requested differs materially from the agreed scope. In such circumstances, any deposit may be applied against costs already incurred, and any remaining balance will be handled fairly and in line with applicable law.
Customer responsibilities are central to safe and efficient delivery of landscaping services. You must ensure that we have clear access to the site, water or electricity where reasonably required, and a suitable area for storage of tools and materials. You should also remove personal items, fragile objects, and obstructions from working areas before we arrive. If pets, children, neighbours, or third parties may be affected by the works, you are responsible for taking appropriate precautions.
You must tell us in advance about any legal restrictions, lease conditions, covenants, or permissions that may apply to the property. This includes matters such as shared boundaries, tree protection issues, conservation restrictions, or rights of way. Where consent from a landlord, management company, neighbour, or local authority is required, obtaining that consent is your responsibility unless we have expressly agreed to assist. We are not liable for consequences arising from work carried out without necessary permission.
Any plants, materials, or fixtures supplied by you are used at your own risk unless we have expressly agreed to inspect or approve them. We do not accept responsibility for faults in customer-supplied materials, hidden defects, or items that are unsuitable for the intended purpose. If we believe that an item is unsuitable, unsafe, or likely to fail, we may refuse to install or use it. In that case, the project may be paused until a suitable alternative is provided.
Liability and limitation apply within the limits permitted by English law. We will carry out our landscaping Bow work with reasonable care and skill, but no service provider can guarantee against every risk associated with outdoor works. We are not responsible for pre-existing defects, hidden ground conditions, buried services that have not been identified, or deterioration caused by weather, neglect, misuse, or normal wear and tear. Where a problem arises from factors outside our control, we may offer remedial work at an additional cost, subject to inspection.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to that, our liability for loss or damage arising from the service is limited to the total amount paid or payable for the relevant work, unless a higher limit is required by law. We shall not be liable for indirect loss, loss of profit, loss of enjoyment, or consequential damage arising from the services.
If you believe that damage has occurred, you must notify us promptly and allow us a reasonable opportunity to inspect the issue before any repair or alteration is carried out by another party. Failure to do so may affect our ability to investigate or resolve the matter. Any claim must be supported by reasonable evidence and made within a reasonable time after the event, so that the facts remain clear and any remedy can be considered fairly.
Waste regulations are an important part of responsible landscaping and garden work. We will handle waste in line with applicable environmental laws and duty of care requirements. This may include green waste, soil, rubble, packaging, timber offcuts, and other materials generated by the work. Where removal is included, we will transport waste to an authorised facility, transfer station, or licensed carrier as appropriate. We may separate recyclable materials where this is practicable and lawful.
Unless specifically stated, quotations do not include disposal charges for unusually large volumes, hazardous waste, contaminated soil, asbestos, chemicals, or items requiring special handling. If such materials are discovered, we may stop work until the issue is assessed and a lawful disposal method is agreed. You must not ask us to remove waste that we reasonably believe to be illegal, dangerous, or beyond the scope of our licence or insurance arrangements. If additional waste costs arise, these will be added to the invoice where permitted.
Any waste left on site after completion may be the responsibility of the customer unless we have agreed full clearance as part of the service. You must not burn, bury, or otherwise dispose of waste in a way that breaches environmental rules. Where waste is transferred to you for storage or onward disposal, you are responsible for handling it lawfully. We reserve the right to retain records of waste transfer and disposal as required by law or by our business procedures.
Materials, plant, and workmanship are supplied subject to the availability of stock and the specifications agreed for the project. Natural materials such as timber, stone, turf, soil, mulch, and plants may vary in colour, texture, size, and seasonal performance. Such variation is not normally a defect. Plant survival depends on aftercare, watering, weather, and soil conditions. Unless maintenance is included in the contract, the customer is responsible for ongoing care after installation.
Any workmanship warranty or remedy period will be stated in writing if one is offered. If no warranty period is specified, the work is provided on a no-guarantee basis for outcomes affected by factors beyond our control, including climate, drainage, root growth, or third-party interference. Our obligation is to deliver the service with reasonable skill and care, not to ensure that living materials develop in a particular manner beyond normal horticultural expectations.
If a defect is caused by our workmanship and is reported within a reasonable time, we may choose to repair, replace, or rectify the affected element at our discretion. This is our sole obligation unless the law requires a different remedy. We will not be responsible for damage caused by customer neglect, improper use, unauthorised alteration, or failure to follow any aftercare instructions expressly provided as part of the project documentation.
Termination and refusal of service may occur where either party materially breaches these terms. We may suspend or terminate work immediately if you fail to pay on time, prevent access, request unlawful conduct, or create an unsafe environment. We may also withdraw from a project if continued performance would put people, property, or the law at risk. In such cases, you will remain liable for work completed, materials ordered, and reasonable costs already incurred.
You may end the agreement before completion by giving written notice, but you will be responsible for all work performed up to the termination date together with any committed third-party costs. If the project is abandoned by the customer without notice, we may invoice for completed stages, stored materials, and wasted time caused by the abandonment. Any unused deposit may be applied against those sums where lawful. Both parties should act reasonably to minimise avoidable loss.
Governing law and disputes are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the quotation, or the landscaping services will be subject to the exclusive jurisdiction of the courts of England and Wales. Before starting formal proceedings, both parties should try to resolve concerns in good faith through negotiation. If appropriate, we may suggest a practical remedy, revised timetable, or partial refund where justified by the circumstances.
The remaining provisions continue to apply even if part of these terms is found unenforceable. If any clause is invalid or cannot be enforced, the rest of the terms will remain in full force. No failure or delay by us in enforcing a right will operate as a waiver of that right. These terms may be updated from time to time, and the version in force at the point of booking will apply to the relevant service unless a later change is agreed in writing by both parties.
By proceeding with a booking for landscaping Bow services, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you have authority to arrange the works on the property concerned and that the information supplied for quotation and scheduling purposes is accurate to the best of your knowledge. Where a business customer instructs us, the person placing the order warrants that they have authority to bind the business to these terms.
